HOLU CIRCLE SUPPORT

有问题,我们一起解决。

Here to help.

了解账号、聊天、通话和隐私设置。

Find help with accounts, conversations, calls and privacy.

账号与恢复

Account & recovery

如何添加联系人?How can I connect with someone?

可以使用对方的公开 ID 或二维码添加联系人。请确认信息来自你信任的人。

Use the person's public ID or QR code. Make sure you received it from someone you trust.

手机号或邮箱必须公开吗?Do I have to make my phone number or email public?

不需要公开手机号。绑定手机或邮箱是自愿的,可用于你选择的验证或恢复功能。

You do not need to make your phone number public. Binding a phone number or email is optional for verification or recovery features you choose to use.

如何使用恢复备份?How does recovery backup work?

恢复备份是可选功能。开启前请阅读应用内说明,并妥善保存恢复所需的信息;关闭或删除备份的操作可在账号相关设置中找到。

Recovery backup is optional. Read the in-app explanation before enabling it and keep your recovery information safe. Controls to turn it off or delete the backup are available in account settings.

如何删除账号?How do I delete my account?

在应用中打开“设置 → 账号 → 删除账号”,按照提示操作。删除前请确认你已了解账号和相关数据的处理方式。

In the app, open Settings → Account → Delete Account and follow the instructions. Review the information about your account and associated data before continuing.

聊天与通话

Chats & calls

可以发送哪些内容?What can I send?

你可以发送文字、语音消息、图片、视频、GIF、文件、联系人和位置。部分功能需要你授予相应设备权限。

You can send text, voice messages, photos, videos, GIFs, files, contacts and locations. Some features require device permissions.

怎样管理群聊?How do I manage a group?

在群组页面查看成员和群设置。群管理员可管理成员及邀请方式;你也可以退出群组或举报不当内容。

Open the group to view members and settings. Administrators can manage members and invitations; you can also leave a group or report inappropriate content.

通话没有声音或画面怎么办?What if a call has no sound or video?

检查网络连接,并在设备设置中确认已允许 Holu 使用麦克风或相机。也可以结束通话后重试。

Check your network connection and allow Holu to use the microphone or camera in device settings. You can also end the call and try again.

隐私与安全

Privacy & safety

如何管理已读回执和在线状态?How do I manage read receipts and online status?

打开应用内“设置 → 隐私”,查看可用选项并按自己的偏好调整。

Open Settings → Privacy in the app to review and adjust the available controls.

如何屏蔽或举报?How do I block or report someone?

在对应的会话、用户资料或内容的操作菜单中,选择屏蔽或举报,并按照提示操作。

Use the actions available in the relevant conversation, profile or content to block or report, then follow the instructions.

如何管理运营诊断分享?How do I manage operational diagnostics?

运营诊断为可选功能。你可以在“设置 → 隐私”中查看和更改选择。

Operational diagnostics are optional. Review or change your choice in Settings → Privacy.

联系我们

Contact us

客服邮箱:jordan@habitualnutrition.help。请勿发送密码、验证码、完整恢复码或私钥。

Customer support: jordan@habitualnutrition.help. Do not send passwords, verification codes, complete recovery codes or private keys.